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Cancellation policy

Counselling policy:

Users may cancel bookings made online, subject to the cancellation being made prior to the cancellation period (24 hours notice) as defined by the service provider at the time of booking and any reservation fees/deposits are refunded to the card used at the time of booking.

A cancellation of an appointment after the cancellation period (24 hours notice) has expired will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than the amount initially charged. If the service provider unilaterally cancels the whole booking the reservation fee/deposit will be credited back to the card used at the time of booking. If the services provider only partially cancels a booking, your reservation/deposit fee will not change.

If you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card or other payment method without further reference to you an amount lower or equal to your total booking value (less any deposit fee/reservation paid) or an amount that might be set out in the service provider’s terms and conditions.

Workshop policy:

Cancellations and Postponement Amendment

Changes, postponements and cancellations

Change requests

(a) If the Client would like to make an amendment to the date, time or delivery method (together, the Changes) of the Services, they must submit any proposed Changes in writing as soon as practicable, and in any instance more than 14 days in advance of the scheduled delivery date of the Services. Invictus Solutions may be unable to accommodate Changes requested within 14 days of the scheduled Delivery Date.

(b) While Invictus Solutions will make all reasonable efforts to accommodate such requests, the Client acknowledges and agrees that:

  1. it may not be possible for Invictus Solutions to provide the originally designated resource to deliver the Services and may be required to appoint a new resource;
  2. if the Changes cannot be accommodated in full, Invictus Solutions will use all reasonable endeavours to propose alternate arrangements to deliver the Services; and
  3. Invictus Solutions is under no obligation to agree to any proposed Changes of the Services.
    (c) Invictus Solutions will confirm in writing which proposed Changes it is able to accommodate.

(d) If the Changes cannot be accommodated:

the Services will proceed as previously agreed between the parties under this Agreement; or
the Client can elect to terminate the Agreement in accordance with clause 1.2 below.
If mutually agreed by both parties (Invictus Solutions and Client), the Services may be postponed for a future date or the value of the Services may be held in credit by Invictus Solutions to be used on a future Service.
Termination of Agreement due to Change
(a) If requisite notice under clause 1(a) has been provided and the Changes cannot be accommodated, any party may by written notice to all other parties terminate the Agreement without liability for breach of contract. Such notice must be provided at least 7 days prior to the scheduled Delivery Date. All other obligations and rights as set out in the Agreement remain and are reserved by the parties.

(b) Where the Client elects to terminate the Agreement in accordance with this clause 1.2, the Client is liable for payment of any Services already provided plus the cost of all expenses incurred by Invictus Solutions up until the termination date. All other funds previously paid under the Agreement will be:

credited to the Client’s account to be used at a later date; or
refunded within 60 days after the termination date.
(c) Invictus Solutions handles and processes refunds of its fees in accordance with the Australian Consumer Law, where:

refunds are made at Invictus Solutions discretion and are subject to any guarantees that cannot be excluded under the Australian Consumer Law; and
except as required by the Australian Consumer Law, Invictus Solutions will only facilitate a refund if it is unable to facilitate the completion of the Service or, if we determine, in our absolute discretion, it is reasonable to do so.

Party not liable for damages

Without limiting the generality of clause 1.2, it is acknowledged and agreed by the Client that, where Invictus Solutions is prevented from complying with its obligations under the Agreement as a result of proposed Changes that cannot be accommodated, Invictus Solutions is not liable for Loss of any kind, including for Consequential Loss, arising out of or resulting directly from that failure to comply.


Delivery Date means the date that the Services will be provided by Invictus Solutions to the Client.

Delivery Time means the time of day that the Services will be provided by Invictus Solutions to the Client.

Mode of Delivery means the method that will be used to deliver the Services, including but not limited to face-to-face, virtual, written or digitised module or pre-recorded videos.

Changes means any changes to the Delivery Date, Delivery Time or Mode of Delivery requested by either party.